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Privacy Policy
This privacy policy has been made in accordance with
the Privacy Act 1988 and the Privacy Amendment Act. The
ET Program is committed to the privacy and security of
our clients. By providing your personal information to
us or by using our web site, you are giving us consent
to use your information in accordance with this privacy
policy.
Our Products and Services
The ET Program supplies products and services for
professional development and education, for example,
coaching and training products and services.
The Information We Collect
For existing and potential clients, The ET Program will
collect information about you such as your name,
contact details and address. This information is
necessary in order to provide you with our products and
services and to manage our relationship. The ET Program
gives you the option to decide whether or not you wish
to be contacted in the future about our products and
services.
Security of Information
Our web and databases are protected from unauthorised
access using current technologies. You should be aware
that there are inherent risks associated with the
transmission of information via the Internet. For those
who do not wish to transmit information via the
Internet, The ET Program provides alternative ways to
transmit information e.g., facsimile or post. The ET
Program will automatically delete your personal
financial data immediately following the conclusion of
a transaction. Any variations to transactions will thus
require provision of financial data to enable their
completion.
Online Forms, e-mails and Purchasing
Where you choose to send us a completed electronic form
that includes your personal information, the
information will only be used for the purposes for
which you have provided it. We will not disclose it
without your consent, except where authorised or
required by law.
Providing Personal Information
Please note that your personal information (only that
part that is necessary) may be disclosed to third
parties for the sole purpose of enabling the third
party to:
- process your request
- provide a service for which you have provided the
information
- to assist The ET Program in advising you of other
products and services where you have so consented.
The ET Program will never provide any of your personal
information to any third party for any reason at all
without your express written permission, verified in
the same way as the security systems in place provide
for financial transactions.
Publishing Personal Information
We will only publish personal information on this site
if it has been collected for this purpose with your
knowledge, and if you have consented to the
disclosure.
Contact us
If you have any questions about this privacy policy or
wish to have this information explained further please
contact us by clicking the email link
below.
Travel
Policy
Attendance at workshops or conferences will be invoiced
for travel costs on a "door to door" basis.
"Door to door" travel costs include time
and distance from home base to destination (or
destinations) and return:
- Half or full daily facilitation / consultancy
fee rate (may be charged when travel is
required the day before / the day after the
consultant / facilitator begins / completes work
for the client):
- Door to destination up to 6 hours - 0.5 daily
rate
- Door to destination over 6 hours - full daily
rate
- Kilometric rate (Australian Tax Office rate)
for use of motor vehicle
- Meals in transit
- Accommodation and meals while absent from home
base (including 'lay day/s')
- Fares, toll charges and parking fees
- Other out of pocket expenses related to
attendance at the workshop / conference
Important note:
Where air travel is involved and use of motor vehicle
is required to reach the airport, and from airport to
home, safety concerns related to driving while
tired dictate that rather than travel home the
same night as the workshop after a long
presentation day, the facilitator will stay overnight
at the workshop destination and return by air the
following day. Of necessity, this incurs an extra
half day facilitation fee and overnight
accommodation. By engaging the services of the
facilitator, clients agree that this is a prudent
policy.
Kilometric rate for use of motor vehicle
will be invoiced as follows. Travel
requiring:
- Less than 100 km return travel from facilitator
/ consultant home base will not have travel charges
invoiced.
- Less than 500 km return travel will be charged
(Australian Tax Office rate) for use of motor
vehicle
- Over 500 km return travel will be by air at the
option of the consultant, discussed and agreed with
the client. (Note conditions above in 'Important
note'.)
Daily facilitation rate: $650
per day (including GST) effective Jan1, 2009, unless
agreed otherwise.
Daily consultancy rate: $1750 per
day (including GST) effective Jan1, 2009, unless agreed
otherwise.
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Cancellations
/ Postponements /
Refunds
Refund Policy
Where any materials have been supplied by download or
in CD form, every CD has been verified by the Supplier
to be in working condition at the time of its
manufacture.
Every website software download has been verified by
the Supplier to be in working condition at the time of
its upload to the website. Every precaution has
been taken to preserve the integrity of the electronic
product, but no guarantee can be made that the download
will be free from virus or other electronic
contamination. In downloading electronic product,
the client accepts responsibility for protection
against electronic contamination.
Every product supplied, whether as hard copy form (eg,
CD) or software download is to be paid for before
supply. Payment for the product is evidence of the
Client's acceptance of this Refunds Policy.
Every workshop registration must be paid at the time of
registration, with this being evidence of the Client's
acceptance of this Refunds Policy, or within 7 days of
receiving the Tax Invoice for services rendered.
Acceptance of the quotation and delivery of services is
an agreement by the client that non-payment of the Tax
Invoice may in extreme circumstances (more than 30
calendar days) result in the addition of a 5%
surcharge.
The ET Program refund policy states that:
For Consultancy services or Speaking
engagements:
Definition: Periods of school vacation time
count as zero days / weeks for the purpose of
calculation of notification times (e.g., from the first
Saturday of a school vacation to the day before school
recommences counts as zero days / weeks for the
calculation of notification time).
1. If due to unforeseen circumstances, the Client
cannot undertake the service at the agreed date, the
Supplier agrees to transfer the date of the service to
a mutually agreed date without expense to the
Client.
2. If the Client wishes to cancel participation in the
engagement for other services, and no extenuating
circumstances exist, cancellations will be refunded on
the following basis:
2+ weeks notice - full refund
2 -13 days - 5% administration fee retained.
Less than 48 hours notice - no refund is possible.
ET Program
workshops
Definition: Periods of
school vacation time count as zero days / weeks for the
purpose of calculation of notification times (e.g.,
from the first Saturday of a school vacation to the day
before school recommences counts as zero days / weeks
for the calculation of notification time).
Conditions that apply on acceptance of a
quotation for delivery of any ET Program:
When the Quotation is accepted and dates mutually
agreed, the contracting organisation agrees to these
conditions:
The organising Director of The ET Program will act
immediately on that advice to secure airfares at the
lowest possible price. These fares are typically
non-transferable and non-refundable. If air fares
differ from those quoted, the participating
organisation agrees that the quotation will be adjusted
to reflect either the decrease in cost of air fares or
the increase in cost of air fares.
Acceptance of this quotation by the participating
organisation is a binding agreement between it and the
ET Program to this effect:
31 or more days before the workshop dates:
Variations in participant numbers (except where so
advised in writing by the organising Director of The ET
Program):
Advice that fewer participants will be involved will
result in pro-rated reduction of quoted participants’
costs.
Advice that more participants will be involved will
result in pro-rated increase in quoted participants’
costs.
Cancellations or date changes:
If the participating organisation cancels the workshops
on the dates mutually agreed, or transfers the
workshops to another/other dates, the participating
organisation agrees that the fee that applies to
changing the dates is an additional cost to the
participating organisation of an amount equal to the
quoted cost of return airfares. If the workshops are
cancelled, the participating organisation agrees that
the cost of cancellation that is to be paid to The ET
Program is an amount equal to the quoted cost of return
airfares.
30 days or less before the workshop dates (except where
so advised in writing by the organising Director of The
ET Program):
Variations in participant numbers:
Advice that fewer participants will be involved will
result in pro-rated reduction of quoted participants’
costs. When this advice is received 14 days or less
before the workshop date (ie, after materials have been
printed and bound) a cost per participant of $10.00
will apply.
Advice that more participants will be involved will
result in pro-rated increase in quoted participants’
costs.
Cancellations or date changes (short
notice):
Cancellation at short notice results in bookings that
could have been made being lost to The ET Program
(incurring financial costs for The ET Program) and
prevents other schools from being able to change plans
and take advantage of cancellations at short
notice.
If the participating organisation cancels the workshops
on the dates mutually agreed, or transfers the
workshops to another/other dates, the participating
organisation agrees that the fee that applies to
changing the dates is an additional cost to the
participating organisation of an amount equal to the
quoted cost of return airfares plus 50% of the quoted
facilitator’s fees. If the workshops are cancelled, the
participating organisation agrees that the cost of
cancellation that is to be paid to The ET Program is an
amount equal to the quoted cost of return airfares plus
50% of the quoted facilitator’s fees.
If the dates of a cancelled workshop are allocated at
short notice to another school the cancellation cost
(the quoted cost of return airfares plus 50% of the
quoted facilitator’s fees) will be adjusted to reflect
the replacement of facilitator’s fees either in full or
in part.
Contact us
If you have any questions about this privacy policy or
wish to have this information explained further please
contact us by clicking the email link at the left.
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